Key Findings
- 1The leadership capabilities that determine whether bank digital transformations succeed or become expensive failures.
Overview
I've been involved in or observed digital transformations at over a dozen financial institutions. The pattern is remarkably consistent: the technology is rarely the problem. Leadership is.
"The Leadership Gap Most bank CEOs and executives understand intellectually that digital transformation is essential."
Organisations with top-quartile leadership scores generate 2.8x more innovation revenue and retain talent 58% longer.
Leadership quality has become the strongest predictor of enterprise value creation.
The Leadership Gap
Most bank CEOs and executives understand intellectually that digital transformation is essential. But understanding and executing are very different things. The leadership capabilities required for transformation are fundamentally different from those required for steady-state operations.
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